69 year old Pat McCarthy says her local Tesco has ''inaccessible self-service tills with no staff', leaving some shoppers waiting over 30 minutes to be served
A regular shopper at Tesco is pleading with the supermarket giant to “stop replacing people with machines”, and has even launched a petition to take them on.
Pat McCarthy, aged 69, started the petition after she struggled to use the self-checkout tills at her local big Tesco supermarket.
Stating “you can’t speak to a machine”, she’s now calling on the company to reintroduce more staffed checkouts – and it seems the nation is on her side.
The petition has already hit over 100,000 signatures – 102,222 at the time of writing – and looks set to soon become one of the most-signed petitions on Change.org.
In it, Pat makes several well-put arguments for the return of more staff, explaining that at her local Tesco, and “probably all over the country, Tesco is bringing in new self-service and sort-it-yourself card only till machines. They make up 3/4 of the tills now.
“These new tills are not accessible for people who don’t have credit cards and can only use cash or those with little confidence to use these self-service card-only tills – myself included.
“As an older woman, I can’t lift anything heavy, and that goes for many disabled people.”
She continues: “People such as carers, older people, disabled people with mobility problems or lifting problems have to queue waiting for more than 30 minutes.
“I couldn’t lift the windscreen wash the other day in Tesco because it was so heavy and some men were lovely to help and had to put it in my car for me.
“If they weren’t around and my daughter wasn’t with me, I would have been helpless.”
On my last visit to Tesco’s we had a £170 shop. We were told to go to the self check out tills! We said unless you open the check out we were leaving all this right here and will never shop here again – they opened the tills #BringBackTescoStaff
Her petition also points out that the new self-service tills have “displaced mainly part-time women staff”, and echos something many older people miss – the bit of chit-chat you have with the staff as they’re scanning your items.
She explains: “I love chatting with the staff, albeit briefly, especially as l live on my own. Talking with human staff is important to me. Now that experience has been taken away from me.
It is not the first time that shoppers have pushed back against self-checkout tills. Back in 2015, Morrisons brought back staff at 1,000 “express” checkouts after learning 67% of their customers felt enxious using the self scanning tills.
The full petition reads: “My name is Pat, I am 69 years old, and retired but I am a volunteer helping disabled people with applying for Personal Independence Payment (PIP) forms and a Trustee of my local Disability Network.
“My local Tesco has inaccessible self-service tills with no staff which makes the shopping experience physically difficult and overwhelming.
“At my local Tesco mega-store, and probably all over the country, Tesco is bringing in new self-service and sort-it-yourself card only till machines. They make up 3/4 of the tills now.
“These new tills are not accessible for people who don’t have credit cards and can only use cash or those with little confidence to use these self-service card-only tills – myself included.
“People such as carers, older people, disabled people with mobility problems or lifting problems have to queue waiting for more than 30 minutes.
“I couldn’t lift the windscreen wash the other day in Tesco because it was so heavy and some men were lovely to help and had to put it in my car for me. If they weren’t around and my daughter wasn’t with me, I would have been helpless.
“These new self-service card tills have displaced mainly part-time women staff.
“I love chatting with the staff, albeit briefly, especially as l live on my own. Talking with human staff is important to me. Now that experience has been taken away from me.
“With these new replacement Self-service-card-only tills (SSCOT) you have to choose your shopping if you can find it, put it in the trolley, unpack it, load it onto the belt that is static, scan it (if the scanner works), shove it across onto a packing area, pay for it and then lift it off out of the packing area and then load it into your trolley. This is a physically taxing process. As an older woman, I can’t lift anything heavy, and that goes for many disabled people.
Read more: Food boss warns school dinner portions could shrink as food costs soar
“I challenge Ken Murphy Chief Executive of Tesco to meet with me for a discussion to explain his ‘replace people with machines policy’. I want Ken Murphy to bring staff back to do check-outs on the till and not have a replace people with machines policy.
“If we lose, it means an erosion of a great shopping experience into a Tesco’s shopping nightmare.
“Sign and share this petition to help people with physical difficulties to have a better shopping experience in Tesco by bringing back staff.”
A Tesco spokesperson said: “Our colleagues and the friendly service they provide are absolutely vital to our stores and will always be on hand to help our customers, whether they are checking out at one of our colleague-operated or self-service checkouts.”
If you’d like to sign the petition you can do so here.
One of Manchester’s most recognised property development companies has faced backlash this week for a ‘disgraceful’ billboard placed beside its newest residential site.
The enormous advertisement was erected beside Capital & Centric’s Crusader Mill and Phoenix developments in Piccadilly East.
On it are the words ‘From red light, to green light’ – a slogan that’s been branded as a ‘discriminatory, anti-sex worker billboard’ by a local charity.
Capital & Centric has now acknowledged that people ‘don’t like the banner’ and said that it will be changed.
MASH (Manchester Action on Street Health) offers support to women who sex work – be it for emotional wellbeing or sexual health – and has its headquarters near to the new billboard.
They wrote: “We’re saddened that a discriminatory, anti-sex worker billboard has been put up nr MASH.
“If we want Manchester to be a welcoming city where all can thrive, this isn’t the way.
“We stand with sex workers, always. Help to counteract the hate by supporting us mash.org.uk/donate.”
We're saddened that a discriminatory, anti-sex worker billboard has been put up nr MASH. If we want Manchester to be a welcoming city where all can thrive, this isn't the way We stand with sex workers, always. Help to counteract the hate by supporting us https://t.co/Stdme9Ogce pic.twitter.com/iFJIZk1PUe
On Twitter, one person said: “Disgraceful for a property developer to espouse any kind of morality over sex workers who were here decades before them ~on a literal billboard~. @CapitalCentric you should be ashamed of this.”
Someone else said: “Unbelievably poor taste advertising from so-called social impact investors at @CapitalCentric.”
Adam Higgins, co-founder of Capital&Centric, said: “There’s been a handful of comments on social media from people who don’t like the banner. We never want to cause upset, so it’s being changed.
“Anyone who’s followed us will know about our efforts to have positive social impacts on the communities where we work.
Read more: The neglected Moss Side ginnel that’s been turned into a plant-filled art gallery
“From building new homes and creating inclusive neighbourhoods, to actively supporting those most in need by working with frontline homeless charities.”
A Manchester City Council spokesperson said: “We have been made aware of an advertising banner installed by Capital and Centric in the Piccadilly area.
“We understand that this banner was not intended to cause offence and they have agreed to remove it.
“Capital and Centric play an important role in the city’s development, working with a number of voluntary and community organisations in this area, and have apologised for any unintentional upset caused by this marketing campaign.”
Featured image: The Manc Group
New reports have suggested that the Greater Manchester public are to be consulted on the latest Clean Air Zone (CAZ) proposals – but this won’t be done any time soon.
The Clean Air Zone was to initially hand motorists daily charges of up to £60 for some of the most polluting vehicles on Greater Manchester‘s roads, but many will remember that the deadline for the scheme had been put on hold until while the plan was referred back to the government for “urgent review” in January, following huge backlash and after Prime Minister Boris Johnson conceded that it was “completely unworkable” for the region.
The government agreed to delay the deadline for the scheme until 2026, but local leaders wanted to scrap all charges and help to fund vehicle upgrades instead.
Greater Manchester Combined Authority (GMCA) then set out evidence supporting an investment-led, and, crucially for residents and motorists, a non-charging Clean Air Plan back in June 2022 – which it said was “the best solution” to address the roadside nitrogen dioxide (NO2) problem.
But ministers are reportedly yet to respond to this latest plan.
Read more: New non-charging Clear Air Zone plan for Greater Manchester published
The closest thing to a public response from the government on the plan was when environment secretary George Eustice said he believed there was “little robust evidence” that it will work effectively.
Mr Eustace suggested that taxis, vans, buses, and lorries should still be charged in the city centre.
It’s now being reported that, ahead GMCA’s plan for a non-charging CAZ is to be formally-submitted to the government in its final form following a meeting on 16 August, ‘targeted engagement’ is currently taking place on the proposal and an online survey for some motorists is set to launch in a couple of weeks – but this will not go out to everyone.
ITV Granada reports that transport bosses have confirmed the wider public will not be able to have their say on the new proposals until early 2023.
Read more: Greater Manchester’s Clean Air Zone plan has been referred back to the government for ‘urgent’ review
🗣️ “Government wants us to charge Greater Manchester businesses at a time they can least afford it.” The case for a new investment-led, non-charging Greater Manchester Clean Air Plan has been published by @greatermcr before being submitted to Government. https://t.co/8Qk7fsq4YN
This has already been met with criticism from industry leaders and campaign groups.
Prominently addressing the fact the public will not be consulted on plans until 2023, spokesperson for RethinkGM – a campaign group set up in opposition to the Greater Manchester Clear Air Zone – said: “It is extremely disappointing that leadership of Greater Manchester continue to ignore the public and residents of the region once again, by leaving public consultation on any CAZ scheme until early 2023.
“With a national cost of living crisis currently under way and residents now choosing between eating, heating and survival, GMCA still fail in their duty to residents and maintain their ill-advised attempt to impose further unnecessary limitations on livelihoods.
“It is quite clear that this scheme now needs scrapping in full and consideration given to the poor, low paid, business and those suffering above all else.”
Featured Image – The Manc Group
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